Metroblog

A one-time school project gone terribly, terribly wrong.

04 July 2006

Again With Zellers

After forming a seriously positive impression of Kim, manager at Zellers here, I sought to commend her to her employers.

What am I supposed to think of this web page?
Tell us about your experiences shopping in our stores
Hbc is interested in what you think of your shopping experience in our stores. We need to know - and want to know - how our stores look and if our sales associates are courteous and respectful.

All of your comments are welcomed and valued. If particular sales associates have provided you outstanding service, help us celebrate their success. Conversely, if you're disappointed in us, we'd like suggestions on how our stores can improve.
But guess which is the only section of the page without an active e-mail link? Nor is there any advice on where to write to, whom to address, or what to expect when you do. I notice though, that they keep a PDF credit card application handy.
Be assured ... we're listening. Thank you for making Hbc family of stores better places to shop.
Are you, Zellers? Are you really listening? Somehow it doesn't seem that way.

2 Comments:

At 9:50 a.m., Blogger Hobbes said...

Actually, all the contact information is right above the "experiences" blurb. Yes, they should put an email link, but it's not like you couldn't call them (toll free) and complain or request an email addy to write to.

 
At 11:32 a.m., Anonymous Anonymous said...

True, but in this day and age? It makes one wonder about the purpose of the page.

Why would you want to filter your customer feedback that way?

Metro

 

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